Getting a .bzvol error with Backblaze? Creative Cloud may be to blame

Some time in the past day Backblaze customers started seeing a peculiar error message pop up on their computers:

Screen Shot 2016 02 12 at 11 07 11 AM


Turns out the problem is related to Adobe Creative Cloud, according to this support document from Backblaze. Adobe Creative Cloud appears to be removing the contents of the first hidden folder it finds on the root directory of the hard drive. And unfortunately for most Backblaze users, the first folder is .bzvol. What does the .bzvol directory do? According to Backblaze:

Inside this hidden directory is a tiny file that identifies this hard drive for the rest of time.

Directions are included on that link to fix the problem – you simply have to tweak Backblaze’s backup preferences and everything should be cool. At least until Adobe FUBARs things again:

In some cases, the issue will reoccur if you update Adobe Creative Cloud or sign in and out of their app.